The 7 best ways to fix WhatsApp call aren’t moving when iPhone is locked

One thing is that WhatsApp asks you not to work on your iPhone. By contrast, it’s a totally different ballgame altogether when WhatsApp calls work, but incoming calls don’t give any notification, particularly when your iPhone is locked. Luckily, like other WhatsApp notification issues, this one is also easily fixed. That’s why, in the next section, we highlight 7 ways to make WhatsApp send call notifications whenever you have an incoming call.

WhatsApp Often Calls will not ring when your iPhone is locked due to a device or notification settings in the app. A few times, but possibly, the issue can also be related to software, where the version of WhatsApp installed on your device has a bug that is causing it to malfunction. Whichever the case, read on to find out how to fix it.

Note: The solutions listed in this guide are applicable to WhatsApp audio and video calls.

1. Disable silent mode

First, make sure your iPhone is not in silent mode. This could prevent regular phone/cell phone calls and WhatsApp calls from buzzing. Check that the Ring / Silent Switch on the upper left side of your iPhone is not showing an orange color. If it is, the device is in silent mode – notification alerts and ringtones will be muted.

Move the switch to the other side. That will put your device into Ring mode, and a ‘Silent Mode: Off’ pop-up will appear on your screen. If WhatsApp calls still don’t sound when iPhone is locked, continue with the next solution.

2. Update WhatsApp

As mentioned above, the problem could be due to an error in the WhatsApp app. Update your iPhone’s WhatsApp to the latest version and see if the theme persists. Update WhatsApp from your device’s App Store and tap the Update WhatsApp button below.

Update WhatsApp

If you still experience this issue on the latest version of WhatsApp on your device, it is most definitely a result of some setup bugs on your iPhone or within the app. Continue with the solutions below to get it fixed.

3. Re-Enable WhatsApp Notifications

This issue could be fixed by restarting WhatsApp notifications on your iPhone. Let’s check how to do this.

Step 1: Launch the iPhone settings menu, scroll to the bottom, and select WhatsApp.

Step 2: Select Notifications.

Step 3: Switch to allow notifications.

This will disable all notifications for WhatsApp. Wait a few seconds or a minute and reactivate WhatsApp notifications.

Step 4: Toggle the option again.

Step 5: Next, make sure all three alert styles (Screen Lock, Notification Center, Banners) are checked and enabled.

And most importantly, you must also ensure that Sounds is enabled.

4. Reset notification settings

At this point, if WhatsApp calls still don’t sound when your iPhone is locked, you should reset the WhatsApp notification settings to default. Follow the steps below.

Step 1: Launch the iPhone setup menu, scroll to the bottom of the page, and select WhatsApp.

Step 2: Select notifications.

3: Tap ‘whatsapp notification settings’.

Step 4: Tap ‘Reconfigure notification settings’.

This will reset any personal/custom notification settings you may have made for the app.

Step 5: This is a prompt to continue.

5. Reset network settings

If WhatsApp calls don’t sound or appear on your iPhone’s lock screen, it may be due to a bad configuration of your device’s network settings. To be sure, reset your device’s network settings to their default state and see if WhatsApp now calls sound when your iPhone is locked.

Note: When resetting your network settings, you would need to re-add previously connected Wi-Fi networks, Bluetooth devices, etc. Learn more about what happens when you reset an iPhone.

Step 1: Start the settings and select General.

Step 2: Scroll to the bottom and select Reset.

Etapa 3: Tap ‘Reset Network Settings’.

You will be asked to enter your iPhone passcode.

Step 4: Click ‘Reset Network Settings’ at the prompt to continue.

6. Reset all settings

This could also help remove any settings related to settings that might cause WhatsApp to call not to ring when your iPhone is locked. Go to Settings > General > Reset > Reset All Values. Enter your phone’s passcode and tap “Reset all settings” at the prompt.

7. Remove WhatsApp

If the problem persists after implementing all the troubleshooting tips mentioned above, you should remove WhatsApp from your iPhone and install it again. Just tap and hold WhatsApp icon on home screen and tap Remove App.

Alternatively, go to Settings > General > iPhone Storage > WhatsApp > Delete App.

Ring, Ring, Ring

In addition to the solutions listed above, upgrading your iPhone OS (iOS) to the latest available version could also help. Go to Settings > General > Software Update. Your phone will check for available updates and prompt you to download and install it. However, make sure your iPhone is connected to the internet. Let us know which of the solutions in this guide worked magic for you.

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